Common Water Problems

AquaAid is proud to be the exclusive dealer in central New England for Hellenbrand products, Aqua-Aid uses the best technology available today to remove the minerals, acids, chemicals and micro organisms found in your water. This technology uses fewer parts which means less problems and maintenance calls.

Foul Taste and Odors from Sulfur

We carry many different filters to reduce or eliminate smells and tastes. Common problems are sulfur (rotten egg smell) caused by hydrogen sulfide gas.

The ProMate 6 Storm

The ProMate 6 Storm uses the natural powers of ozone to filter iron, sulfur and manganese from your home’s water. Ozone eliminates the need for chemical feed pumps, is 1.5 times stronger than chlorine, more environmentally friendly and safe for septic systems.

Calcium, Lime and Manganese Deposits

Water commonly comes out of the bedrock. This water dissolves the rock minerals and deposits them in the piping and fixtures. Deposits can reduce flow rates and appliance life expectancy. Some common symptoms of these mineral deposits are: white spots on glass, black staining in toilet bowls and reduced water pressure in on-demand water heating systems.

The ProMate 6 Premium Water Softener

Hellenbrand’s ProMate 6® Premium Water Softening System is one of the most efficient ways to condition your home’s water. We have a system that fits every household’s water needs, including systems ideal for large families with high water consumption needs. These units provide a continuous supply of soft water 24/7.


Reddish/brown staining in toilets, sinks and tubs is the common sign of high iron levels. Most noticeable is the taste of iron.

Hellenbrand products feature the most modern methods of iron filtration to reduce the staining, improve the taste and reduce deposits in piping. We can handle even the toughest jobs of iron removal.

The ProMate 6 IC Junior

The ProMate 6 IC Junior is a value-oriented option for filtering out moderate iron particles and reducing rotten egg odor without the use of chemicals. And its Vortech saves up to 20 gallons of water per regeneration.

Copper and Lead

Blue staining is a sign that your water may have a pH problem and the pipes, valves and fixtures are literally dissolving. The lead is commonly from solder or from older copper/lead piping. With the advent of low-lead and no-lead plumbing products, dissolving is accelerated. Treating the water will reduce future maintenance costs and make the water much safer to use.

The ProMate 6 Automatic pH Neutralizer

Hellenbrand’s Automatic pH Neutralizer reduces or eliminates blue green staining—typical signs of acidic water. These systems are designed to handle your whole house water system.

Chlorine & VOCs

Many municipal water systems introduce chlorine into the water in order to control the spread of harmful bacteria. Chlorine tastes and odors are a common problem for many people using a municipal water supply.

Volatile Organic Chemicals (VOCs) frequently find their way into ground water (such as wells). These chemicals include gasoline, motor oil and MtBE which has been an especially big problem here in central New England. 

The NH Dept. of Environmental Services has a fact sheet  about VOCs common in our region.

The ProMate 6 Automatic Carbon Filtration

ProMate 6 Carbon Filter is customizable to your whole home filtration needs The ProMate 6 Carbon Filter is a whole home filtration system designed to remove bad tastes, odors and dissolved organic chemicals from your home’s water. Customizable to your specific filtration needs, the ProMate 6 Carbon Filter is the perfect solution for any home water issue.

Heavy Duty Iron Removal

Hellenbrand products feature the most modern methods of iron filtration to reduce the staining, improve the taste and reduce deposits in piping. We can handle even the toughest jobs of iron removal.

ProMate 6 Iron Curtain (IC) 2.0 – Iron Free Water

Hellenbrand’s ProMate 6 Iron Curtain (IC) 2.0 reduces rotten egg odor without the use of chemicals. The twin-tank ProMate 6 Iron Curtain (IC) 2.0 is the most efficient way to remove iron, sulfur odor and black manganese without the use of chemicals. Featuring a multi-media depth filter, it’s more effective in filtration and can be custom programmed based on your water quality profile—which may save you thousands of gallons of water per year.

Designed to Handle Tough Iron

Ever notice the spots on your freshly cleaned dishes? Or heavy stains in your toilets, sinks and tubs? How about the difficulty you have with dry skin and hair that is hard to manage with the addition of more conditioner? Tough iron makes all of these things hard to handle.

Save On Energy with Soft Water

The ProMate 6 HBS – Iron & Softening System

ProMate 6 High Backwash System is designed to handle tough iron with its Vortech tank, that provides a scrubbing action of resin in the backwash cycle. This technology increases water heater efficiency by up to 29% and can help it last twice as long. You’ll also notice a  big difference in your kitchen dishwasher performance, cleaner bathroom fixtures, and cleaner, brighter laundry using less detergent.

Turning Hard Water Soft

Hard water enters your water softener and passes down through the ion exchange resin, which is charged with sodium ions. The hard water ions, calcium and magnesium, are attracted to the ion exchange resin and an equal amount of sodium ions are bumped off into the water supply.

Never run out of softened water again.

Hellenbrands’s ProMate 7.1 High Performance Twin Alternating (TA)

Hellenbrands’s ProMate 7.1 High Performance Twin Alternating (TA) water softener is a highly efficient twin tank system. Using up to 80% less salt and water the ProMate 7.1 DMT (Dual Media Technology) provides an uninterrupted supply of softened water to your home. It features Vortech midplate technology for the ability to treat more than one water issue at once, and with only half the parts of competing systems is easy to maintain.

Sediments, Chlorine, Tastes & Odors

Sediments caused by dirt, sand and other particulate matter can create cloudy water that leaves a film in your steam irons, humidifiers, aquariums and coffee machines. They can also leave lingering chlorine tastes and odors in your drinking water.

Millennium RO – Drinking Water System

Particulate and chlorine removal is what the Millennium Ro is all about. The technology of the pre-filter system assures you of good tasting, crystal clear water. The unit takes your water from start to finish through four separate filters before it arrives in your faucet… ready for you to drink or make that perfect cup of coffee!


Although municipalities commonly add chlorine to their water supplies to kill bacteria and viruses, chlorine-resistant parasites such as Cryptosporidium and Giardia, and harmful bacteria like E. Coli may still be problematic. 

The Hellenbrand UVMAX®

The Hellenbrand UVMAX® uses ultra-violet light to inactivate chlorine-resistant organisms. For many waterborne contaminents, ultra-violet technology is more effective than adding chemicals to the water, and it has the added benefit of not altering the water’s taste. These cost-effective units use as much electricity as a 40 Watt light bulb.


Radon is a clear, colorless, odorless, tasteless gas produced by the natural radioactive breakdown of uranium underground. This gas can accumulate in any underground watersource (such as a well). The EPA has identified radon gas as a carcinogen.

Bubble-up® products from REPCO

are compact, quiet and highly effective in removing potentially harmful radon from water systems. These products are manufactured right here in New Hampshire. Click to view more information.


Arsenic is odorless, colorless and tasteless. It has been shown to have serious health risks (including cancers) and is estimated to be present in over 1 Million US wells. A June 2014 US Geological Survey report estimates over 50,000 residents in southeastern NH alone could be drinking elevated levels of arsenic.

REPCO’s npXtra POE Arsenic Reduction System

This system safely reduces arsenic levels by binding the arsenic molecules to an iron oxide resin. Binding the arsenic to a solid material means there is no arsenic backwash into your home’s septic system (which could lead to arsenic finding its way back to your groundwater supply).

AQUA-AID Systems, Inc.
631 Route 12N
Surry, NH  03431